Delivery That Protects Your Brand. Returns That Drive Loyalty.

Delivery That
Protects Your Brand.
Returns That Drive Loyalty.

A tech-enabled delivery & returns network built for modern brands — proactive, transparent, and obsessed with the customer experience.

The Magic Of Sway

A differentiated customer-focused shipping experience that drives loyalty, retains revenue and inspires repeat purchases:

Leading brands choose Sway

Premium deliveries for less than the cost of ground

98.9%

OTD

17%

Increase in online conversion

20%

Reduction of freight costs

How it works

Deliveries

Premium Delivery

We deliver same day, next day & more with industry leading OTD, all for less
 than the cost of ground

  • Live 2-way SMS chat with driver
  • 7 Days a week
  • Delivery windows
  • POD & Signature required

Returns

Doorstep return pickups

Box-less, label-less at home pickups for your shoppers

  • 20% increase in repeat purchase rates
  • 40% reduction in WISMR
  • 15% reduction in freight cost
  • 60% reduction in cycle time

Exchanges

Instant doorstep Exchanges

Combine your deliveries and returns into one convenient
trip for a magical customer experience

  • Freight cost reduction
  • 40% recapture potential lost revenue
  • NPS score: 75
  • Convert 22% more customers to exchanges

Why Sway

Stay close to your customers

Reduce waste & carbon emissions

Reduce freight costs

Shoppers love the Sway experience

Most convenient return method EVER!! I just left my item in a plastic bag on my doorstep and next thing I know, I received a refund!

Jacob Jones

So convenient as a way to return packages and without a printer at home. This is great for ppl working from home and busy moms!

Marvin McKinney

So impressed with this service. They let you know via text exactly when they will be there. My third time using them and they are so dependable that I will continue to return items this way. They make it so easy!

Kristin Watson

As a loyal Nordstrom shopper I absolutely love this option to return items that I order by mail! Hats off to Nordstrom for allowing this option. sway you ROCK!

Darlene Robertson

This is the quickest and easiest process ever. I shop primarily online and occasionally something doesn't fit or wasn't as pictured. This saves me a trip to the store entirely which is so fantastic. Thank you again!

Esther Howard

This best delivery experience I've ever had. Communication every step of the way and being able to actually speak to someone in real time over SMS was extremely convenient!

Amy Clark

Consistently excellent from start to finish!

Richard Thompson

Great experience! Super convenient! Excellent communication!

Tim Williams

Loved the easiness and how the company was accommodating much better compared to USPS and UPS.

Rachel Watson

First time user - loved it! The communication was outstanding - no surprises and my delivery person was off the chart polite and professional. Thanks!

Kylie Davis

Post purchase
shipping & returns
unleashed

Increase revenue, reduce freight costs and
drive loyalty