# Sway Blog

Insights, stories, and updates on the future of delivery, returns, and customer experience

**"99% On-Time Delivery" Means Nothing If Packages Aren't Delivered Correctly**  
A lot of carriers proudly report 98 to 99 percent On-Time Delivery. On paper, that sounds great. But a package can be marked delivered on time and still create a terrible experience for the customer.

[Read Article](https://www.shipsway.com/blog/6)