Sway Blog
Sway Blog
Insights, stories, and updates on the future of delivery, returns, and customer experience
Latest Articles
"99% On-Time Delivery" Means Nothing If Packages Aren't Delivered Correctly
A lot of carriers proudly report 98 to 99 percent On-Time Delivery. On paper, that sounds great. But a package can be marked delivered on time and still create a terrible experience for the customer.
Why Every Carrier Should Be Obsessed with CSAT
In logistics, it's easy to measure what's operational. But those metrics don't tell you how the delivery actually felt. And in modern commerce, how a delivery feels often matters more than whether it was technically on time.
The Most Underrated Advantage in Last-Mile Delivery
When brands evaluate delivery partners, the conversation usually starts with speed, coverage, and cost. But there's another factor that quietly determines whether delivery becomes a headache or a competitive advantage: Responsiveness.
How Returns Can Be a Growth Engine, Not a Liability
Heavy returns season is starting to wind down. That makes this the most important moment for brands to step back and ask: What did peak returns season teach us about our business and our customers?
The Real Price of a Poor Delivery Experience
For brands and retailers, marketing is often the loudest investment. But while most teams obsess over clicks and conversions, there is one quiet threat that can undo it all: a poor delivery experience.
Which Sway Next?
We're super excited to announce that Returnmates is now Sway – which by definition, more accurately portrays the forward and reverse (logistics) motion of our business...